Global address list is not updating on client
Problems resulting from editing the registry incorrectly may not be able to be resolved.Before editing the registry, back up any valuable data.To configure Outlook to use the online global address list, perform the following procedures.Incorrectly editing the registry can cause serious problems that may require you to reinstall your operating system.An issue has been highlighted where several users are not in the global address list, its just two users in particular, who were created about 2 weeks ago, and they dont appear.The clients are using outlook in cached exchange mode, and I read that a manual download of the offline address book can be achieved by going to send and receive, then download address book. I then found this Microsoft article: Which describes setting a registry value that dictates how the OAB should function.For standard 32-bit operating systems the registry path below is the same regardless of the client versions (OC 2007 R2 with July 2009 update or Lync 2010 RC) but previously 64-bit operating systems running the 32-bit only OC 2007 R2 client had to have the setting created under the Wow6432Node policies key.
But if you go to %userprofile%\App Data\Local\Microsoft\Office you’ll see that you now have a 15.0 folder and a 16.0 folder: This needs to be presented in the registry too.
Results may not be current” message, you might want to force your client to download the address book.
This is a fairly simple task, and it’s quite similar to the workaround from the Lync 20 clients; all you need to do is add a registry key and you’re done.
I changed the value to this setting: 1 = The Offline Address Book uses the Download Full Items download mode. I then deleted all of the files as per the article. Has anyone else experienced this issue, or have any idea why it would occur?
In Cached Exchange Mode, Outlook 2003 uses the offline address book when it resolves ambiguous names, even when connected to the server.